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General Service Agreement

Last Revised: September 26, 2026

The following General Service Agreement (“Agreement”) applies to services / contract work provided by Tensegrity Labs, LLC (formerly TangibleTec, LLC) (“Tensegrity Labs”, “us”, “our”). By purchasing one or more services from Tensegrity Labs, you declare that you have read, understood and agree to be bound by this Agreement. The latest version of this Service Agreement is always available on the Tensegrity Labs website. It is essential that you read and understand this Agreement prior to purchasing any service(s) from Tensegrity Labs.

Foreword

We’ll always do our best to fulfill your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this contract, you won’t find any complicated legal terms or long passages of unreadable text. We have no desire to trick you into signing something that you might later regret. What we do want is what’s best for both parties, now and in the future.

1. Order of precedence

Additional service-specific terms are defined in the Tensegrity Labs Terms of Service (TOS), available at: https://www.tensegrity-labs.com/terms-of-service/

In the event of any inconsistency between documents:

2. What do both parties agree to?

Us: We have the experience and ability to do everything we’ve agreed with you, and we’ll do it all in a professional and timely manner. We’ll endeavor to meet every deadline and, on top of that, we’ll maintain the confidentiality of everything you give us.

You: You have the authority to enter into this contract on behalf of yourself, your company or your organization. You will provide to us the assets and information we need, for any given project, when we ask, and in the format we ask for. Likewise, you’ll promptly review and approve our work and provide feedback as needed. Deadlines work two ways, so you also agree to stick to the payment schedule set out in this contract.

3. Project and/or services

Each service may have additional conditions defined in the invoice and/or the Terms of Service.

4. Calling it quits

Either party may terminate services at any time.

Client is responsible for all charges incurred up to the termination date.

For recurring services (e.g., hosting), termination does not result in a refund unless explicitly stated in the invoice.

We’ll carry out our work in accordance with good industry practice and at the standard expected from a suitably qualified person with relevant experience.

No Service Level Agreement (SLA) is provided unless explicitly stated in writing. Services are provided on a best-effort basis unless explicitly stated otherwise. We do not guarantee uninterrupted service, error-free operation, or specific outcomes.

Each party’s liability is limited as set out in Section 14 (Limitation of Liability) of the Terms of Service.

Finally, if any provision of this contract shall be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.

6. Intellectual property rights

Just to be clear, “Intellectual property rights” means all patents, rights to inventions, copyright (including rights in software) and related rights, trademarks, service marks, get up and trade names, Internet domain names, rights to goodwill or to sue for passing off, rights in designs, database rights, rights in confidential information (including know-how) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which subsist or shall subsist now or in the future in any part of the world.

First, you guarantee that you either own all elements of the work you deliver to us, or you’ve obtained permission to provide them to us. When you provide data, designs, concepts, text, drawings, images or other intellectual property to us, you agree to protect us from any claim by a third party that we’re using their intellectual property.

We guarantee that we either own all data, designs, concepts, text, drawings, images or other intellectual property we provide or that we have permission to use them. When we provide data, designs, concepts, text, drawings, images or other intellectual property to you, we agree to protect you from any claim by a third party that you’re using their intellectual property.

You’ll own data, designs, concepts, text, drawings, images or other intellectual property you provided unless someone else owns them.

We’ll own any intellectual property rights we’ve developed prior to, or developed separately from this project and not paid for by you. We’ll own the unique combination of these elements that constitute a complete design, and we will license its use to you as specified in the invoice and/or estimate.

7. Displaying our work

We love to show off our work, so we reserve the right to display all aspects of our creative work, including sketches, work-in-progress designs and the completed project in our portfolio and articles on websites, in magazine articles and books, as long as this doesn’t conflict with a current non-disclosure agreement.

8. Financial arrangements

We issue invoices electronically. Our payment terms are specified in the invoice. Payment may be made by ACH bank transfer or credit card. We also accept cash and checks from local customers.

A transaction fee will be added to all invoices for payments made with credit cards. If you pay by bank transfer, check or money order, you do not need to pay the Credit Card Transaction Fee.

All proposals are in US Dollars and payments will be made at the equivalent conversion rate at the date and time of the transfer. You agree to pay all fees associated with transfers of funds. We reserve the right to charge reasonable interest on overdue balances where permitted by law.

9. But where’s all the horrible small print?

Just like a parking ticket, neither of us can transfer this contract to anyone else without the other’s permission.

We both agree that we’ll adhere to all relevant laws and regulations in relation to our activities under this contract and not cause the other to breach any relevant laws or regulations.

This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place.

The invoice or written agreement, the Terms of Service, and the General Service Agreement together constitute the entire agreement between you and Tensegrity Labs. If they conflict, the order of precedence in the General Service Agreement applies.